Return Policy

Last Updated:

1. Our Commitment

At Gryxonarwlozarin, we take pride in the quality and craftsmanship of our handmade jewelry and artisan products. We want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returns, exchanges, and refunds.

Because each piece is handcrafted with care, we ask that you review this policy carefully before making a purchase. If you have any questions, please contact us before placing your order.

2. Return Eligibility

To be eligible for a return, your handmade jewelry or product must meet the following conditions:

• The item must be returned within 14 days of receipt
• The item must be in its original condition, unworn, and unused
• All original packaging, tags, and documentation must be included
• The item must not show signs of wear, damage, or alteration
• Proof of purchase (order confirmation or receipt) must be provided

Items that do not meet these conditions may not be eligible for return or may be subject to a restocking fee.

3. Non-Returnable Items

Due to the nature of handmade jewelry and artisan products, certain items cannot be returned:

• Custom or Personalized Items: Any jewelry or product made to your specifications, including custom designs, engravings, or personalized pieces
• Earrings: For hygiene reasons, earrings cannot be returned once the packaging has been opened
• Sale or Clearance Items: Items purchased at a discount or during promotional sales are final sale unless defective
• Gift Cards: Gift cards and vouchers are non-refundable
• Digital Products: Any downloadable or digital content cannot be returned

Please consider these restrictions carefully before making your purchase.

4. Return Process

To initiate a return of handmade jewelry or products, please follow these steps:

4.1 Step 1: Contact Us

Contact us within 14 days of receiving your order:

• Email: partnership@gryxonarwlozarin.world
• Phone: +6492187645
• Provide your order number and reason for return

4.2 Step 2: Return Authorization

We will review your request and, if approved, provide you with:

• A Return Authorization Number (RAN)
• Return shipping instructions
• Return address details

Do not ship items back without obtaining a Return Authorization Number, as unauthorized returns may not be processed.

4.3 Step 3: Package Your Return

Carefully package your handmade jewelry or product:

• Use the original packaging if possible
• Include all tags, certificates, and documentation
• Write the Return Authorization Number clearly on the package
• Use adequate padding to prevent damage during shipping

4.4 Step 4: Ship Your Return

Ship the item to the address provided:

• Use a trackable shipping method
• Keep your shipping receipt and tracking number
• We recommend insuring valuable items
• You are responsible for return shipping costs unless the item is defective

5. Refunds

5.1 Refund Processing

Once we receive and inspect your returned item:

• We will send you an email confirmation of receipt
• Inspection typically takes 3-5 business days
• If approved, your refund will be processed
• Refunds are issued to the original payment method

5.2 Refund Timeline

Please allow the following timeframes for refunds:

• Credit card refunds: 5-10 business days after approval
• Debit card refunds: 5-10 business days after approval
• PayPal refunds: 3-5 business days after approval

The exact timing depends on your financial institution's processing times.

5.3 Partial Refunds

Partial refunds may be granted in the following situations:

• Items showing signs of use or wear
• Items returned without original packaging
• Items damaged after delivery (not during shipping)
• Items returned after the 14-day return window

We will contact you before processing a partial refund to discuss the adjustment.

6. Exchanges

We accept exchanges for handmade jewelry and products under the following conditions:

• Exchanges must be requested within 14 days of receipt
• The item must meet all return eligibility requirements
• The desired exchange item must be in stock and of equal or greater value
• If the exchange item is of lesser value, we will refund the difference
• If the exchange item is of greater value, you must pay the difference

To request an exchange, follow the same process as returns and indicate your desired exchange item.

7. Defective or Damaged Items

7.1 Manufacturing Defects

If your handmade jewelry or product has a manufacturing defect:

• Contact us immediately upon discovering the defect
• Provide photos clearly showing the defect
• We will arrange for a replacement or full refund at no cost to you
• Return shipping will be covered by Gryxonarwlozarin

Please note that natural variations in handmade items are not considered defects. Each piece is unique, and slight differences from product images are expected.

7.2 Shipping Damage

If your item arrives damaged due to shipping:

• Inspect your package upon delivery
• Take photos of the damaged packaging and item
• Contact us within 48 hours of delivery
• We will file a claim with the carrier and send a replacement

Do not discard damaged packaging until the claim is resolved.

8. Wrong Item Received

If you receive the wrong handmade jewelry or product:

• Contact us immediately with your order number
• Provide photos of the item received
• We will arrange for the correct item to be sent at no additional cost
• We will provide a prepaid return label for the incorrect item

We apologize for any inconvenience and will resolve the issue as quickly as possible.

9. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for return:

• Customer Responsibility: If you are returning an item due to change of mind, incorrect size selection, or other non-defect reasons, you are responsible for return shipping costs
• Our Responsibility: If the item is defective, damaged, or we sent the wrong item, we will cover return shipping costs

We recommend using a trackable shipping method and purchasing insurance for valuable items.

10. International Returns

For international orders of handmade jewelry and products:

• The same return policy applies, but return shipping costs are higher
• You are responsible for any customs duties or taxes on returns
• International returns may take longer to process
• Contact us before returning international orders to discuss the best shipping method

11. Restocking Fees

In certain circumstances, a restocking fee may apply:

• Items returned without original packaging: 15% restocking fee
• Items showing signs of wear or use: up to 25% restocking fee
• Items returned after 14 days but within 30 days: 20% restocking fee

We will inform you of any applicable restocking fees before processing your return.

12. Custom Orders

Custom handmade jewelry and products have special return conditions:

• Custom orders are generally non-refundable once production has begun
• You will have opportunities to review and approve designs before final production
• If the final product does not match the approved design, we will remake it at no cost
• Minor variations inherent in handmade items are not grounds for return

Please review custom designs carefully before approving production.

13. Warranty

Our handmade jewelry and products come with a limited warranty:

• We warrant against manufacturing defects for 90 days from purchase
• Normal wear and tear is not covered by warranty
• Damage caused by misuse, accidents, or improper care is not covered
• Warranty repairs or replacements are provided at our discretion

To make a warranty claim, contact us with photos and a description of the issue.

14. Care Instructions

To maintain the quality of your handmade jewelry and products:

• Follow all care instructions provided with your purchase
• Store jewelry in a cool, dry place away from direct sunlight
• Remove jewelry before swimming, showering, or exercising
• Clean gently with appropriate materials for the specific item
• Avoid exposure to harsh chemicals, perfumes, and lotions

Proper care extends the life of your handmade pieces and maintains their beauty.

15. Lost or Stolen Packages

For packages that are lost or stolen after delivery:

• We are not responsible for packages marked as delivered by the carrier
• Check with neighbors and household members before reporting as lost
• Contact the shipping carrier to file a claim
• We will assist with carrier claims but cannot guarantee replacement
• Consider purchasing shipping insurance for valuable orders

16. Cancellations

To cancel an order for handmade jewelry or products:

• Contact us as soon as possible after placing your order
• Orders can only be cancelled before they ship
• Once an item has shipped, you must follow the return process
• Custom orders cannot be cancelled once production has begun

17. Contact Us

If you have questions about returns, exchanges, or refunds for our handmade jewelry and products, please contact us:

Gryxonarwlozarin
237 Parnell Road, Parnell, Auckland 1052, New Zealand
Phone: +6492187645
Email: partnership@gryxonarwlozarin.world

Our customer service team is here to help and will respond within 24 hours.

18. Policy Changes

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. The policy in effect at the time of your purchase will govern your return rights.

This Return Policy applies to all handmade jewelry and artisan products purchased from Gryxonarwlozarin through gryxonarwlozarin.ddd. By making a purchase, you acknowledge that you have read and agree to this policy.